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Guest Safety

We have procedures in place for when we re-open to ensure our guests and staff are kept safe.

How are the Beach Lodges keeping their guests and teams safe? 

  • Your Beach Lodge will be sanitised and deep cleaned prior to your arrival. 
  • We’re here if you need us! Contact the team on 01202 126127 and they’ll be right with you. 
  • Guests are asked not to  travel to Steamer Point Lodge if you or anyone in the group have any of the key symptoms of Covid-19. 

The Beach Lodges team will:- 

  • Maintain social distance at all times 
  • Wash their hands as frequently as possible 
  • Be temperature checked at the start of their working day 
  • Declare daily that they are free of illness and able to work 
  • Wear appropriate PPE for their role and responsibilities 

 

What should I do if I develop COVID-19 symptoms before my stay? 

If you or a member of your party develops symptoms prior to your stay, you must follow the latest NHS guidance and not travel under any circumstances. Under our COVID-19 Book with Confidence Guarantee guests that have made and paid for their booking before 9 July 2021, who need to change it due to COVID-19, can re-schedule their stay or receive a full refund. Bookings made after 9 July 2021 will follow our flexible COVID-19 cancellation policy.

 

What should I do if I develop COVID-19 symptoms during or after my stay? 

If you or anyone in your lodge develops symptoms while staying with us, please contact the Beach Lodges team so we can provide assistance.  If you or a member of your party develops acute breathing difficulties, please call 999.

If you’re told to self-isolate by NHS Test and Trace or the NHS COVID-19 app during your stay you must notify the Beach Lodges team immediately. We regret that you will need to leave the site and return home to self-isolate and follow government guidelines. A partial refund will be provided for the remaining days of your booking upon presentation of the notification alert by NHS Test and Trace.

Similarly, if you or a member of your party develops symptoms within 14 days of your stay, and a test confirms infection, please let us know immediately.

 

NHS Test and Trace 

We will now keep a record of contact information for all guests over the age of 16 who stay at Steamer Point Lodges for NHS Test and Trace  purposes. A form will be located in the lodge for you to complete and will be collected on your departure. This information will be kept securely by the Bournemouth Beach Lodges, which is owned and operated by BCP Council, in line with the General Data Protection Regulations/Data Protection Act 2018. 

You can also register your details through downloading the Covid-19 App  and scanning the QR code located in the entrance of the lodge. Please encourage all members of your party to download the official NHS Test & Trace App prior to arrival. 

You must let us know if you or any of your party develop symptoms during your stay or within 14 days of your departure. In the case that we’re notified by NHS Test and Trace of a confirmed case of Covid-19 at the Beach Lodges, we may be required to share the contact information provided for up to 21 days from your departure, with NHS Test and Trace. 

 

How can I observe social distancing while staying at the Beach Lodges? 

Use your own discretion and follow the government’s current social distancing guidance. 

Please follow the advice of any social distancing signage. 

We also recommend putting your dog on a lead, keeping close to the people you’re staying with and washing your hands thoroughly when you get back to your lodge.  Guests are reminded that dogs must be on the lead at all times in the nature reserve. 

Keep government guidance in mind while you explore our beautiful surroundings and remember, if it’s too busy anywhere, you can always come back to the lodge where you can keep your distance and relax in peace. 

 

Do I need to wear a mask and gloves? 

We recommend checking the latest government guidance to help you make your own decision with confidence.  

 

How have the Beach Lodges cleaning processes been adapted? 

We’ve never compromised on hygiene and cleanliness, but we have introduced enhanced cleaning procedures to ensure we are keeping our guests and staff safe. 

After each stay, the lodge has been deep-cleaned it will be fully sanitised, using effective anti-bacterial products, all-purpose, food-safe cleaner. 

Your Lodge will be locked after this process and you’ll be the first to enter your lodge after this time! Your key will be available in the key safe provided for collection.  

 

What essential equipment is provided, and what items do you recommend I bring? 

We provide washing up liquid, sponge and a j-cloth as well as two tea towels. You will also find a roll of kitchen towel and antibacterial hand soap in your lodge, along with enough toilet paper and bath towels for your stay. 

As always, you will need to bring your own food and drink, personal toiletries and beach towels.  For now, we will not be providing milk, but we will continue to provide tea, coffee and our popular Beach Hut biscuits!  We have also removed the following non-essential items from the lodges so you may want to consider bringing your own: 

Supermarkets and other shops and services are open in HighcliffeChristchurch and New Milton, but there may be a queue to enter. 

Please note Bournemouth Beach Lodges are not responsible if attractions are closed at the time of your stay.  This includes any of the Seafront facilities including all catering establishments and the Land Train. 

 

How can I get in touch with a member of the Beach Lodges team during my stay? 

Our office hours are 9 am-5 pm, or you can reach us by calling the office on 01202 126127. 

Out of hours, a member of the Beach Lodges team can be contacted using the emergency number provided in your arrival documents. 

 

Can I have my lodge cleaned during my stay? 

We do not offer a cleaning service but can provide fresh linen and towels if you are staying more than 7 nights. Please contact a member of the team during your stay to arrange this. 

 

What else do I need to know? 

We are unable to accept grocery deliveries on your behalf.  If you do wish to have a food delivery, we recommend booking it for a day after you arrive so the driver can use the vehicle access and you are able to take receipt of it.  Welcome Platters provided by our partner Molecular Magic can be delivered on the day of your arrival 

Hand sanitiser will be available for you to use at site entrances, we recommend you bring your own for use in the lodge and while out and about. 

Should a member of the Beach Lodges team or maintenance staff need to access your lodge during your stay, we kindly ask that it is vacant. 

 

If you have any questions about the above or any other aspect of your stay, please contact our friendly Beach Lodges team at  hello@bournemouthbeachlodges.co.uk  or 01202 126127.